Loft Return Policy – Everything You Need To Know

loft return policy

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Loft’s return policy is tailored to prioritize customer satisfaction.

In retail, Loft stands out for its dedication to ensuring shoppers are content with their purchases.

The company has crafted a flexible and straightforward return policy that caters to the diverse needs of its customers.

Shoppers are granted a 30-day window to return or exchange items, provided they present a valid receipt or proof of purchase.

Whether returning in-store or online, Loft strives to streamline the process, making it as convenient as possible.

Loft’s commitment to delivering exceptional service is prominently reflected in its customer-friendly return policy.

Let’s look into Loft’s return policy.

What Is Loft?

What Is Loft
What Is Loft

Loft is a popular women’s clothing retailer that offers stylish and affordable clothing options.

Loft has many options, whether for casual everyday wear or something more formal for a special occasion.

Their collections include dresses, tops, pants, skirts, and accessories designed with modern and trendy styles in mind.

Loft caters to women of all shapes and sizes, offering sizes ranging from petite to plus.

With a focus on quality and customer satisfaction, Loft is a trusted brand for women who want to look and feel their best.

Their commitment to providing stylish and versatile clothing makes them a go-to choice for many fashion-conscious individuals.

So, whether you’re shopping online or in-store, Loft is a brand you can rely on for fashionable and comfortable clothing. Read about old Navy Return policy

Shopping At Loft

Shopping At Loft
Shopping At Loft

Shopping at Loft is a fantastic choice for many reasons.

They offer trendy and stylish clothing for various occasions, making it easy to stay up-to-date with fashion.

Loft’s diverse selection includes dresses, tops, pants, and accessories, ensuring you can assemble complete outfits.

One of the standout features is their commitment to size inclusivity, with options for regular, petite, and sizes, so everyone can find clothes that fit well and boost their confidence.

Their focus on quality and comfort means you look good and feel comfortable in what you wear.

Loft offers quality and affordability, often providing discounts and promotions.

They are particularly known for their workwear options, making them a go-to destination for professional attire.

With a customer loyalty program, online and in-store options, fashion advice, and sustainable initiatives, Loft offers a well-rounded shopping experience that caters to a diverse range of customers.

Loft Return And Exchange Policy

Loft Shopping And Exchange Policy
Loft Shopping And Exchange Policy

You can return items online or at any LOFT store, such as Ann Taylor, Ann Taylor Factory, or LOFT Outlet.

You can only return or exchange items at a store that is part of the company whose subsidiary you got them.

In this case, you can only return an Ann Taylor item to the Ann Taylor store and not to the LOFT Outlet.

No matter which stores you bought from, you must return the item that meets certain requirements to get your money back. When you send something back, it must be

  • Unworn
  • Unwashed
  • Damaged—(if that’s the reason to return)

No matter how you return an item, you must include the original receipt with it to get a full refund. You’ll get some of your money back if you don’t have a ticket.

You can’t get your money back on final sale items, swimwear, or maternity clothes.


Before you send something back, read Loft’s return policy, which you can find on their website or the packing slip.

Ensure the things are brand new, with all tags and packaging still attached.

Find details about your order, such as the order number.

You can start the return process online or by calling customer service and telling them why you want to return the item.

You can choose how to return the items—by mail or bring them back to a store if one is nearby.

Securely wrap the things in the box, label it as directed, and send it to the address given.

You should keep the tracking details for your records.

They will process your return as soon as Loft gets it, which could take a few days.

Followingly, they will let you know by email.

Depending on their policy, you may get a refund like you used to pay or store credit.

Check Loft’s website often for the most up-to-date return details.

What Are The Items I Can’t Return To Loft?

While Loft strives to provide excellent customer service, some items cannot be returned.

Firstly, any final sale items cannot be returned or exchanged. These are usually marked as ‘final sale’ or ‘non-returnable’ at the time of purchase.

Additionally, Loft does not accept returns on swimwear, intimate apparel, maternity wear or earrings for hygiene reasons.

Other items that cannot be returned include any products that have been damaged, altered, or worn.

This includes items with missing tags or items that have been washed or stained. Furthermore, items purchased from the Loft Outlet stores cannot be returned to regular Loft stores, and vice versa.

It’s important to carefully review the return policy before purchasing to avoid confusion later.

If you have any questions or concerns about a specific item, don’t hesitate to contact customer service for clarification.

Remember, being informed about the return policy will ensure a hassle-free return experience with Loft.

How To Return Products To The Loft?

How To Return Products To The Loft
How To Return Products To The Loft

Returning products to the Loft is a simple process that ensures your satisfaction as a customer.

There are two ways to return items to LOFT that you don’t want:

  • In-Store
  • By mail

A Quick Look At The Return Process In-Store

Bring the item you want to exchange or get a return for to a store. Ensure the chain store is connected to where you got the item. When you get there, talk to the authorized staff.

How to Return Items to LOFT—Mailing Them Back

There are two ways to send back LOFT items. One is from the USPS or U.S. Postal Service. You can also return the package with the service of your choice, such as FedEx or UPS.

Visit the Loft website or contact their customer service to initiate the return.

They will provide you with a return label and instructions on returning the items.

Remember to include the return form or invoice with your package to facilitate the return process.

Once the Loft receives your return, they will process it and issue a refund to your original payment method.

It’s important to note that return shipping fees may apply unless the return is due to a defect or mistake on their part.

Any order to the 48 contiguous states that is over $99 gets free standard shipping. When you choose 3-Day or Next Day shipping or ship to an address in Alaska, Hawaii, or Puerto Rico, you will be charged more.

By following these simple steps, you can ensure a hassle-free return experience with the Loft.

Loft Return Policy Without A Receipt

If you’ve purchased from Loft and need to return or exchange an item without a receipt, there are a few important things to know.

Loft has a flexible return policy that allows you to return or exchange items within 30 days of the purchase date, even without a receipt.

If you return something without proof of purchase or receipt, you will get a merchandise credit for the item’s current sale price on the day you return it.

You can’t return or exchange items that don’t have proof of purchase or a selling price that makes them “Final Sale” on the return date.

However, there are a few guidelines to follow. First, the item must be in its original condition with all tags attached.

Loft Return Policy After 30 Days

If you need to return an item to Loft after the initial 30-day return period has passed, there are a few things to keep in mind.

Loft offers a generous return policy, but there are some exceptions to be aware of.

After 30 days, items can only be returned for store credit or an exchange. The item must be unworn, unwashed, and in its original condition with the tags still attached.

Additionally, certain items are final sale and cannot be returned or exchanged, such as earrings, cosmetics, and swimwear.

It’s always a good idea to check with the store or their website for specific details and any updates to the return policy.

Loft wants to ensure customer satisfaction and will work with you even if the standard return period has passed. Still, following their guidelines is important to ensure a smooth return process.

How Long Does Loft Take To Return Item?

How Long Does Loft Take To Return Item
How Long Does Loft Take To Return Item

When returning an item to Loft, it’s natural to wonder how long the process will take.

Thankfully, Loft has a straightforward and efficient return policy. Once you’ve initiated the return, Loft will process your refund quickly.

Generally, it takes about 2-3 weeks for the refund to be credited back to your original form of payment.

However, the actual time may vary depending on shipping and bank processing times.

To ensure a smooth return process, follow Loft’s guidelines and return the item in its original condition.

Additionally, remember that Loft offers free returns by mail or in-store, giving you the flexibility to choose which method works best for you.

Rest assured that Loft is committed to making your return experience as quick and hassle-free as possible.

How To Return Items To Loft By Mail

Returning items to Loft by mail is a straightforward process. To ensure a smooth return experience, follow these steps:

To return items to LOFT by mail using the provided details, you can choose either the U.S. Postal Service (USPS) or your preferred carrier (such as FedEx or UPS). Here are the steps for both methods:

Returning Items via the U.S. Postal Service (USPS):

  1. Pack the Product: Ensure the item you want to return is securely packed in its original packaging or a suitable box.
  2. Enter Order Information: Visit the LOFT Returns page on their website. Enter the required information, including the order number and your email address. Follow the online instructions to initiate the return process.
  3. Print Shipping Label: You can generate a shipping label after providing the necessary information. Print the label and make sure it’s clear and legible.
  4. Attach Shipping Label: Carefully attach the printed shipping label to the outside of the package. Ensure that the label is affixed securely.
  5. Deliver to USPS: Take the parcel to your nearest USPS office or drop it off at a USPS collection point. Make sure you obtain a receipt or tracking information to confirm the return.

Returning Items via Your Preferred Carrier (e.g., FedEx or UPS):

  1. Prepare the Product: Pack the item you wish to return securely in its original packaging or a suitable box.
  2. Print Return Invoice: Visit the LOFT Returns page on their website. Follow the instructions to print a return invoice. This may include providing order details and return authorization.
  3. Address the Shipment: Address the package to the following recipient: LOFT Online Store/Ann Taylor Online Store 1,901 East State Road 240 Greencastle, IN 46135
  4. Choose Carrier Service: Select your preferred carrier service, whether FedEx, USPS, or another carrier.
  5. Pay Postage: Pay for the postage required to send the package. Depending on the carrier and service you choose, postage costs may vary. Make sure the package is appropriately labeled with the return address.
  6. Deliver to Carrier: Take the package to your chosen carrier’s office or drop-off location. Ensure you obtain a receipt or tracking information as proof of the return.

Remember to keep a copy of your order number, return invoice, and any tracking information for your records. This will help you track the return and ensure a smooth process. Additionally, be aware of any return deadlines and policies LOFT provides for a successful return experience.

Following these steps, you can easily return items to Loft by mail hassle-free.

Loft Exchange Policy

Loft Exchange Policy
Loft Exchange Policy

Loft understands that a purchase may not be exactly what you hoped for.

That’s why they have a hassle-free exchange policy to ensure your satisfaction.

If you need to exchange an item, return it to any Loft store within 30 days of the purchase date.

The item should be in its original condition, with tags attached.

Loft offers exchanges for a different size, color, or style of the same item, subject to availability.

If you received the item as a gift, you can still exchange it, provided you have the original receipt or gift receipt.

Loft makes it easy to find something that suits your preferences, allowing you to shop and update your wardrobe without any worries confidently.

Customer Review

Customer Review
Customer Review

At Loft, making customers happy is very important.

They know that customers may need to return items sometimes, so they have an open return policy to make things easy for their customers.

Customers like that Loft makes it easy to return items and gives you 30 days from the date of purchase to do so.

Loft makes it easy to return or swap items, whether you bought them in-store or online.

One happy customer told us about their experience with the Loft’s return policy.

They praised the business for being quick and helpful to customers.

They said the process went smoothly, and the staff was friendly and helpful.

They also liked that they could return the item in-store or by mail.

Overall, they were very happy with her shopping experience at Loft and were sure that the company cared about what their customers wanted.

With Loft’s customer-focused return policy, you can shop with peace of mind, knowing that the company will take care of you if you’re unhappy with your purchase.

Final Thoughts

Read the terms and conditions if you want to return something to Loft.

Before you buy anything, make sure you read and understand the rules carefully.

It will be easier to go through the process if you know how long you have to return items, what state they are in, and if there are any other fees or restrictions.

If you need to return something to Loft, don’t forget to keep the original box and any paperwork that came with it.

This will make the return process go more smoothly and improve the chances of a good return.

Also, get to know Loft’s customer service choices if you need help or have questions.

Loft wants its customers to have a good shopping experience, and their return policy is meant to help them reach that goal.

You can get the most out of shopping at Loft if you know what to do and take action.


Does Loft Take Returns?

Loft has a straightforward and customer-friendly return policy. If you’re unsatisfied with your purchase, you can easily return it within 30 days of the original purchase date. The item should be in its original condition, with all tags attached. In-store purchases can be returned to any Loft store, while online purchases can be returned by mail or in-store.

Does Loft Ship Internationally?

If you’re wondering whether Loft ships internationally, the answer is yes, they do! Loft offers international shipping to various countries worldwide, making it easier for customers outside of the United States to shop for their favorite styles.

Is Loft Return Is Free?

Loft offers free returns on all purchases made online or in-store. If, for any reason, you are not satisfied with your purchase, you have the option to return it within 30 days of the original purchase date. All in-store returns are free; some international returns must pay the shipping fee.

What Country Is Loft From?

The clothing brand Loft is actually based in the United States. It was founded in 1998 and has become a popular destination for women’s apparel and accessories. Loft provides many stylish and affordable options for women of all ages and sizes.

Happy Shopping!

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