Welcome to Rei’s new return policy guide, where your satisfaction is their top priority.
They understand that sometimes, returns are necessary, and they want to make the process as seamless as possible for you.
At Rei, they value customers and want to ensure you are completely satisfied with your purchase.
Whether you’ve changed your mind, received a defective item, or need a different size or color, our return policy is designed to cater to your needs.
REI has a generous return policy that allows customers to return most items within one year of purchase.
Rei believes in providing excellent customer service and wants to ensure you have a hassle-free experience from start to finish.
In the following article, we will detail Rei’s return policy, including the time frames, conditions, and steps required for returning your item.
Thank you for choosing Rei, and we hope you have a pleasant shopping experience.
What Is Rei?
Founded in 1938, Rei is a cooperative retail store with a mission to inspire, educate, and outfit people for a lifetime of outdoor adventures.
With a wide range of high-quality products and knowledgeable staff, Rei has become a popular choice for outdoor enthusiasts.
In addition to their retail services, Rei also offers a unique return policy.
Their return policy allows customers to return any product within one year of purchase, regardless of the condition, for a full refund or exchange.
This generous return policy demonstrates Rei’s commitment to customer satisfaction.
It ensures that customers can shop confidently, knowing they can easily return or exchange purchases that don’t meet their needs.
So, whether you’re an avid hiker, a passionate camper, or simply someone who enjoys spending time outdoors, Rei is a trusted name that provides the gear and equipment you need for your outdoor adventures.
Shopping At REI
Shopping at REI is a fantastic experience for outdoor enthusiasts. They not only offer a wide range of high-quality products, but they also have a great return policy.
At REI, they understand that sometimes you might change your mind or the product might not meet your expectations.
That’s why they have a hassle-free return policy.
If you’re unsatisfied with your purchase, you can return it within one year of purchase for a full refund, no questions asked.
REI’s return policy is straightforward and customer-friendly.
They want you to feel confident in your purchase and be happy with your shopping experience.
So, you can easily return it without any hassle if you bought the wrong size hiking boots or realized that your camping gear doesn’t suit your needs.
It’s important to note that the return policy applies to in-store and online purchases.
REI aims to provide excellent customer service, ensuring you’re satisfied with your outdoor gear and equipment.
So, next time you shop at REI, feel confident knowing that their hassle-free return policy covers you.
What Is REI’s Return Policy?
Whether you purchased the item online or in-store, REI offers a hassle-free return process.
To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.
REI also requires proof of purchase, such as a receipt or shipping invoice.
However, REI Co-op members have the luxury of not needing a return receipt.
If you have used the item and are unsatisfied with its performance, REI allows you to return it. They value customer satisfaction, and their return policy reflects that.
Whether you change your mind or encounter an issue with the product, REI will offer a full refund or exchange.
It is important to note that some items like outdoor electronics, GPS devices, and opened food have specific return guidelines due to their nature. REI provides detailed information on its website for these specific items.
Overall, REI’s return policy is designed to ensure customer happiness and satisfaction.
They understand that sometimes a product may not meet your expectations and want to make the return process as simple and convenient as possible.
| Return Policy | REI Co-op Members | Non-members |
|---|---|---|
| All eligible items | 365 days | 90 days |
| Outdoor electronics | 90 days | 90 days |
| Online Re/Supply used gear items | 30 days | N/A |
| In-store Re/Supply used gear purchases, REI Co-op Memberships, lift tickets, passes, and gift cards | Final sale | Final sale |
| New items | Can be returned by mail or at any retail store with proof of purchase, regardless of purchase method |
Return By Mail
Returning a product to Rei can be done conveniently by mail.
Here is a step-by-step guide to help you:
- Start by locating your order number and the item you wish to return. Ensure that the product is in its original condition with all tags and packaging intact.
- Fill out the return form provided by Rei, including your order number, contact information, and reason for the return.
- Package the item securely, using the original packaging if possible. If not, choose a suitable box or envelope to protect the product during transit.
- Attach the prepaid return label provided by Rei to the package. Make sure to cover any other shipping labels or barcodes.
- Drop off your package at the nearest post office or arrange a pickup with your preferred mail carrier.
- Keep a copy of the tracking number for reference.
- Once Rei receives and processes your return, you will receive a notification, and your refund will be issued according to their return policy.
Returning items by mail ensures a convenient and hassle-free experience, allowing you to complete the return process without visiting a Rei store.
Which Items I Can’t Return To Rei?
Rei offers a generous return policy, but there are a few exceptions to remember.
The following items cannot be returned:
Used or damaged items: Any item that has been worn, used, or damaged beyond normal wear and tear cannot be returned. This includes items with stains, tears, or missing parts.
Intimate apparel: For hygiene reasons, intimate underwear and swimwear cannot be returned. This is to ensure the health and safety of all customers.
Customized or personalized items: Items that have been customized or personalized with names, initials, or special designs cannot be returned unless Rei has a defect or error.
Gift cards: Unfortunately, gift cards are non-refundable and cannot be returned.
Outdoor electronics: GPS devices, cameras, and portable power banks cannot be returned once opened and used.
Remember to carefully review the return policy before purchasing to ensure that the item you are considering can be returned if needed.
What Is The Rei Gift Return Policy?
The REI Gift Return Policy is designed to provide a seamless and hassle-free experience for customers who need to return or exchange gifts.
REI understands that sometimes the recipient may not be fully satisfied with the gift, and they want to make the process simple and convenient.
According to the REI official website, gift returns can be made in-store or through their online platform.
If you return the gift in-store, you can visit any REI location, present the gift and the original receipt, and the friendly staff will assist you with the return or exchange.
If you choose to make the return online, you can initiate the process by logging into your REI account and following the instructions provided.
It’s important to note that the return period for gifts may vary depending on the type of product, so it’s recommended to check the specific return policy for each item. Additionally, some restrictions may apply to certain items such as electronics or outdoor equipment, so it’s always a good idea to review the details of the policy before making a return.
Overall, the REI Gift Return Policy aims to ensure customer satisfaction and make the gift return process as smooth as possible.
Any Exceptions To The 365 Days?
Regarding Rei’s return policy, you may wonder if any exceptions exist to the 365 days.
While Rei strives to provide a generous return policy, exceptions may apply in a few instances.
For example, if the item you purchased is categorized as a “final sale,” it is typically non-returnable. Additionally, Rei may not accept returns for items used or damaged by the customer.
In these cases, it’s important to carefully review the product description and any specific return instructions provided by Rei.
Furthermore, certain products such as climbing gear, food, and personalized items may have specific return guidelines due to safety or health reasons. It’s always a good idea to check the product page or contact Rei’s customer service for more information on these exceptions.
While Rei’s return policy is generally flexible, knowing any potential exceptions is crucial.
Taking the time to familiarize yourself with the specific return guidelines can help ensure a smooth and hassle-free return process if needed.
Read about Shein’s return policy with us to know more about Shein brand.
How To Take Refunds and Exchanges From Rei?
Returning and exchanging items at REI is a straightforward process. Here’s how you can make it hassle-free:
Step 1: Gather your original purchase receipt or order number. This will help expedite the return or exchange process.
Step 2: Package the item(s) you wish to return or exchange securely. Make sure to include all original tags, packaging, and accessories.
Step 3: Visit your nearest REI store or online to initiate the return or exchange. If you choose the online option, follow the instructions provided on the REI website.
Step 4: Present your item(s) and receipt/order number to a REI staff member for in-store returns. They will guide you through the return or exchange process.
Step 5: If you’re initiating an online return or exchange, follow the steps outlined on the REI website. You’ll be required to provide the necessary details and print a prepaid shipping label for convenience.
Remember, REI offers a 100% satisfaction guarantee, so don’t hesitate to contact their customer service if you have any questions or concerns during the return or exchange process.
Can You Return Rei Without A Receipt?
Returning items without a receipt can be a hassle, but it’s not impossible with Rei’s return policy.
Rei understands that sometimes receipts are misplaced or lost.
If you find yourself in this situation, don’t worry.
According to Rei’s return policy, you can still return an item without a receipt, but there are a few things to remember.
If you bought something online, you should have gotten the order number for your order. This number proves you bought it. If you bought something at a store but didn’t use an REI Co-op Membership account, you need a paper receipt or email receipt to return it.
Additionally, Rei may require some form of identification, such as a driver’s license, when processing a return without a receipt. This is to help prevent fraudulent returns.
What Proof Of Purchase Do I Need To Return An Item?
When returning an item at Rei, proof of purchase is essential.
Rei requires customers to present valid proof of purchase, such as a receipt or an order confirmation email, to process a return. This is necessary to verify that the item was indeed purchased from Rei.
You can also provide proof of purchase if you purchased using a Rei membership number.
In some cases, Rei may allow returns without a receipt, but the customer will receive store credit instead of a refund.
It is important to remember that the returned item must be in its original condition, including all tags and packaging, for Rei to accept the return.
Returning an item may be impossible without the required proof of purchase.
What About Returning Worn Boots and Clothing?
Rei will gladly accept the return and provide a refund or exchange if you find your boots or clothing defective or have a manufacturing issue. It is important to note that Rei may require proof of purchase, so it’s always a good idea to keep your receipts.
Bring your items to the nearest Rei store or mail them back using the provided return label to initiate a return.
Rei strives to make the return process easy for their customers.
In conclusion, while Rei offers a generous return policy, it’s important to understand that they do not accept normal wear and tear returns.
Make sure to read the return policy carefully and keep your receipts in case you need to make a return.
Can I Return Stuff That I Used For 364 Days?
Rei has a generous return policy that allows customers to return items even after use.
While many retailers may have strict policies regarding returns, Rei understands that certain situations may require a longer evaluation period.
According to Rei’s return policy, you can return used items within one year of purchase.
They recognize that sometimes it takes a while to test and assess a product’s performance or suitability.
Rei wants its customers to be satisfied and confident in their purchases, whether it’s a pair of hiking boots, a camping tent, or any other item.
However, it’s important to note that Rei does expect the items to be in reasonable condition, considering the amount of use they’ve received.
If you’re a member, you can bring back most things you bought within a year, even if you’ve used them a bit. But for things like outdoor gadgets, you must bring them back within 90 days of buying them. If you’re not a member, you have 90 days to return the stuff you bought.
So, while you can return used items within 364 days, taking care of them is best to ensure a smoother return process.
Rei’s commitment to customer satisfaction sets them apart, and their generous return policy gives you the peace of mind to try out their products without worry.
What Is Rie Lifetime Warranty?
The Rie Lifetime Warranty is an exceptional feature of Rie products that sets them apart from others in the market.
With this warranty, Rie guarantees quality and durability for the product’s lifetime. However, Rie isn’t offering a lifetime warranty at the moment.
What does this mean for you as a customer?
It means that if you ever encounter any issues or defects with your Rie product, you can rely on the lifetime warranty to provide you with a solution.
Even though REI doesn’t have a lifetime warranty anymore, they still want to ensure customers are happy. They have a good return policy for refunds and exchanges to help with that.
Whether it’s a manufacturing defect or normal wear and tear, Rie will address the problem and ensure your satisfaction.
How does the Rie Lifetime Warranty work?
Contact Rie’s customer service team if you need to use the warranty.
They will guide you through the process and assist you in resolving the issue.
The Rie Lifetime Warranty ensures you have peace of mind knowing that your investment in a Rie product is protected.
However, Rei isn’t offering a lifetime warranty for any product, but you can have a Rei lifetime membership for more offers.
So, when you choose Rie, you can be confident in the quality and longevity of their products, backed by the assurance of their lifetime warranty.
Re-Supply Warranty and Return
Regarding the warranty and return policy at Re Supply, you can rest easy knowing that they have your back.
Re-Supply takes pride in providing top-notch customer service and ensuring customer satisfaction.
The warranty offered by Re Supply covers any defects in materials or workmanship for a specified period. If you encounter any issues with a product you purchased from Re Supply during the warranty period, they will gladly replace it or provide a refund.
Returns are also hassle-free at Re Supply.
However, REI promises you’ll be happy with any used stuff you buy from our Re/Supply website. If you get used gear from their website, and it’s not making you happy, you can send it back by mail within 30 days of buying it. But remember, our regular stores and the normal REI Returns Department can’t take back used gear.
If you are unsatisfied with your purchase, you can return it within a specified timeframe for a full refund.
Keep the original packaging and include all the necessary documentation when returning the item.
Rei understands that sometimes things don’t work out as expected, and they are committed to making the return process as smooth as possible.
Their friendly and helpful customer service team is always ready to assist you with any questions or concerns regarding warranties or returns.
With Re Supply, you can shop confidently, knowing your satisfaction is their priority.
Can I Return Worn Or Used Items?
You should know a few things when returning worn or used items to Rei.
Rei has a flexible return policy but does not explicitly state whether it accepts returns for worn or used items.
If you’re a member, you can bring back things you bought, even if you used them, for up to a year. But for outdoor gadgets, you have three months to return them.
If you’re not a member, you have three months to return anything you bought, whether you used it or not.
This rule applies to used stuff and outdoor gadgets, too.
If something you have has a problem because it was made poorly or the materials aren’t right, you can return it anytime.
However, it is important to note that Rei takes great pride in its commitment to customer satisfaction.
They want you to be happy with your purchase and will do their best to find a resolution.
So, if you have an item that you have worn or used and you are not satisfied with it, it is worth reaching out to Rei’s customer service.
Final Thoughts
In conclusion, understanding Rei’s return policy is crucial for a smooth and hassle-free shopping experience.
By familiarizing yourself with the guidelines outlined by Rei, you can ensure that you make informed decisions and fully understand your rights as a customer.
Remember, Rei offers a generous return policy that allows you to return or exchange items within one year of purchase.
However, it’s important to remember that certain restrictions may apply, such as the item’s condition or whether it is a final sale item.
If you decide to return or exchange a product, follow the proper steps outlined by Rei, such as providing a receipt or proof of purchase.
By doing so, you can avoid any unnecessary complications and ensure a smooth return process.
Ultimately, Rei strives to provide excellent customer service and wants you to be satisfied with your purchase.
So, if you have any questions or concerns about their return policy, don’t hesitate to contact their dedicated customer service team, who will gladly assist you.
FAQ
Can I Return Online Purchases In-Store?
You can return new items purchased from REI by mail or at our retail stores. Just show proof of purchase, whether you bought the item online, in a store, or over the phone.
Who Pays The Shipping Fees On Online Returns?
If you send a return item by mail, they’ll subtract $5.99 from your refund for the return shipping. But, if what you’re returning weighs more than 32 pounds, they’ll deduct $21.95 from your refund instead of the usual $5.99 to cover the higher shipping cost for larger packages.
How Long Does It Take To Receive The Refund?
If you buy something from a store and later decide to return it by sending it back in the mail, you will get your money back through a check. They’ll email you after they get your returned item confirming they’ve processed the check. This usually takes about five working days from receiving your package.
Best Wishes!
