At Madewell, picking out your favorite outfits and accessories is always a fun process.
But occasionally a product you buy could fall short of your needs or expectations.
When that happens, Madewell’s comprehensive return policy comes in to make sure your buying experience is stress-free and joyful.
Within 30 days of the original purchase, Madewell gladly accepts returns of unworn, unwashed, undamaged, or defective clothing for a full refund or exchange.
In this article, we’ll take a deep dive into Madewell’s return policy, guiding you through the process of returning and exchanging items, understanding the rules for different product categories, handling international orders, and much more.
What Is Madewell?
Madewell, founded in 2006, is a popular American fashion brand known for its high-quality denim, timeless style, and effortless pieces.
With a focus on providing comfortable and stylish clothing for women, Madewell has gained a loyal following and has stores across the United States as well as an online presence.
What Is The Madewell Return Policy?
Madewell has a customer-friendly return policy that allows you to easily return or exchange your purchases if you are not completely satisfied.
Here are the key details of their return policy:
- Timeframe: Madewell provides a generous 30-day window for returns and exchanges from the date of purchase.
- Condition: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- Proof of Purchase: You will need to provide the original receipt or packing slip to initiate a return or exchange.
- Refund Options: Madewell offers refunds to the original payment method for returns within the eligible timeframe. If you prefer, you can also opt for store credit or an exchange.
- Returns by Mail: Madewell provides a prepaid return label for online orders, making it convenient for customers to return their items by mail.
How to Initiate Madewell Returns?
In-store Returns
Initiating returns with Madewell is a simple process.
Customers can enjoy a hassle-free return for any items that do not meet their expectations.
When it comes to returning items to Madewell, here are the steps to follow:
- Find the Madewell store nearest to you.
- Pack your purchase in the original packaging once you know which store you want to return it to.
- Give your product with an original slip.
- The staff at the store will assist you in processing your return.
Your refund will be immediately processed to your original form of payment.
Can I Return My Store Purchase Through The Mail?
Yes. Returns can be processed by mail for items purchased in retail stores within 30 days of the original purchase.
Here are the steps to follow.
- Start by visiting the Madewell website and navigating to the “Returns” page.
- Enter your order number and zip code to access your order details.
- Select the item(s) you wish to return and indicate the reason for the return.
- Choose your preferred return method, whether it’s drop-off at a local Madewell store or mailing the items back.
- If you opt for mailing the items, you will receive a prepaid shipping label to affix to your package.
- Pack the items securely, including any original packaging, tags, and accessories.
- Drop off the package at your chosen return location or schedule a pickup with the designated carrier.
Once the return is received and processed by Madewell, you will receive a refund to your original payment method within a few business days.
What Are Madewell’s Product Return Conditions?
Madewell has a generous return policy that allows you to return or exchange any unworn and unwashed product within 30 days of purchase.
It’s important to note that the item must be in its original condition with all tags attached.
If you have the original receipt, Madewell provides a full refund to your original form of payment.
Without the receipt, the refund will be issued as store credit.
In case you received the item as a gift, you can still return or exchange it, but you’ll receive store credit only.
Keep in mind that Madewell does not accept returns or exchanges on final sale items, swimwear, or personalized items unless they are damaged or defective.
What Is Madewell’s Return Policy For Its Different Products?
| Products and purchases | Return Policy |
| Gift | 30 Days Return Policy |
| Beauty Products | 30 Days Return Policy |
| Vintage Items | Can’t be returned |
| Personalized, monogrammed and final sale items | Can’t be returned |
| Swimwear, bodysuits, and intimates | Can’t be returned |
Can I Exchange an Item?
Yes. If you’re not satisfied with your purchase from Madewell and want to exchange it, you’ll be happy to know that Madewell offers an easy exchange policy.
Whether you bought an item online or in-store, Madewell allows you to exchange it within 30 days of the original purchase date.
To be eligible for an exchange, the item must be unworn, unwashed, and in its original condition with all tags attached.
You can exchange the item for a different size, color, or even a different item altogether, as long as it’s of equal or lesser value.
To initiate an exchange, you have a few options.
If you purchased the item online, you can bring it to a Madewell store of your choice, or you can call Madewell’s customer service to request a prepaid return label for mail-in exchanges.
Remember, exchanges are subject to product availability.
If the item you want to exchange is no longer in stock, you may be eligible for a refund or store credit instead.
What Is Refund Policy?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.
Here are the refund gateways for different methods of payment:
| Type of payment | Refund and Credit Policy |
| Credit card/debit card | If you used a credit card to make your purchase, Madewell will refund you using that same method of payment. The cost of shipping and handling is not refundable. |
| Cash | Will be refunded via cash |
| Paypal | Paypal account |
What About Marketplace Items?
For items purchased from the Madewell marketplace, the return policy may slightly differ.
Madewell offers a 30-day window for returns, starting from the date the order arrives at your address.
It’s important to note that marketplace items need to be returned using the official returns process specified by Madewell.
To initiate a return, you can start by visiting Madewell’s website and accessing your account.
Locate the order containing the marketplace item you wish to return and click on the return button.
Follow the provided instructions and select the reason for the return.
Once the return request is processed and approved, a prepaid shipping label will be generated for your convenience.
What Are The Policies Regarding International Orders and Returns?
For customers placing international orders with Madewell, it is essential to familiarize oneself with their return policy regarding international shipments.
Madewell strives to ensure a seamless shopping experience for customers globally, but certain regulations and considerations apply to international returns.
When it comes to returns, Madewell currently only accepts international returns made by mail.
Customers are responsible for covering the return shipping fees, as well as any customs, duties, and taxes associated with the return.
It is crucial to keep in mind that Madewell does not provide prepaid return labels for international orders.
To initiate a return, customers are advised to follow the instructions provided on the Madewell website.
It is essential to comply with all the necessary steps and requirements to ensure a successful return process.
Madewell’s international return policy strives to provide fair and transparent procedures for customers seeking refunds or exchanges.
Conclusion
Madewell has a customer-friendly policy for returns where you can return or exchange your purchases within 30 days of the original purchase date.
The items being returned must remain in their original condition, unworn, and with all tags still attached.
There are two options for making a return: you can either send the items back through the mail using the prepaid return shipping label included with your purchase, or you can bring them to a nearby Madewell store.
Madewell also allows customers to make free returns in-store.
It is important to note that final sale items, as well as swimwear and intimate apparel, cannot be returned or exchanged.
Additionally, any personalized, monogrammed, or altered items are non-returnable.
If you have any further questions or concerns about Madewell’s return policy, you can contact their customer service team for assistance.
FAQs
01. Does Madewell Offer Price Adjustments?
Madewell offers price adjustments on full-price items that go on sale within seven days of your purchase.
This policy allows you to receive a refund of the price difference if the item you bought becomes marked down shortly after your purchase.
To qualify for a price adjustment, you must have a valid receipt and visit a Madewell store or contact their customer service within the designated time frame.
Keep in mind that the item must still be available in your size and color for the adjustment to be granted.
It’s important to note that price adjustments are not available for items that were already on sale at the time of purchase or for promotional or clearance items.
02. Can I Include Multiple Returns in the Same Package?
If you have multiple items that you wish to return to Madewell, you might be wondering if you can include all of them in the same package.
The good news is yes, you can! Madewell allows customers to include multiple returns in one package for convenience.
03. Do I Have to Pay for the Online Shipping of My Madewell Return?
When it comes to returning your Madewell online purchase, you may be wondering about the shipping costs involved.
Madewell offers free returns for online purchases!
04. Are There Any Additional Costs Due Upon Receipt of My Order?
When it comes to the Madewell return policy, you can rest assured that there won’t be any additional costs upon receipt of your order.
Madewell offers free returns on all eligible items, which means you won’t have to worry about paying any extra fees for returning your purchase.
Enjoy Your Shopping With Madewell!
