Princess Polly Return Policy:Read on to Discover All You Need to Know.

Princess Polly Return Policy

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Princess Polly, a popular clothing company recognized for its stylish apparel and accessories, offers a thorough return policy that promotes customer ease and happiness.

Understanding the intricacies of this policy is essential for anyone who has made a purchase from the brand or is contemplating doing so.

In this article, we will examine all aspects of the Princess Polly return policy giving you useful information on how to start returns, the products that can and cannot be returned, the refund procedure, and even potential legal options in the case of disputes.

What Is Princess Polly?

Princess Polly is a popular online fashion retailer that offers trendy clothing, accessories, and beauty products for women.

Known for its stylish and unique collection, Princess Polly has gained a loyal following among fashion enthusiasts.

What Is Princess Polly’s Return Policy?

Princess Polly understands that sometimes a purchase may not meet your expectations or fit perfectly.

That’s why they have a customer-friendly return policy in place.

If you are not satisfied with your purchase for any reason, you can return the items within 30 days of the delivery date. 

Once your return is received and approved, Princess Polly will issue a refund to your original payment method.

Please note that shipping fees and gift card purchases are non-refundable.

In case you received a faulty or incorrect item, Princess Polly offers free return shipping and will cover all costs associated with the return.

How To Return Your Items to Princess Polly?

How To Return Your Items to Princess Polly
How To Return Your Items to Princess Polly

Selecting the Appropriate Return Method

When it comes to returning your Princess Polly purchase, it’s important to select the appropriate return method to ensure a smooth and hassle-free process.

Princess Polly offers different options, such as returning in-store or by mail.

Choosing the right method depends on your convenience and the condition of the item.

If you prefer a quick and easy return, visiting a physical store might be your best choice.

On the other hand, if it’s more convenient for you to mail the item back, ensure you follow the return instructions carefully and use a reliable and trackable shipping method.

Selecting the appropriate return method can save you time and effort.

Initiating the Return Process

Returning an item should not be a hassle, especially when it comes to Princess Polly’s return policy.

here’s a simple guide to help you initiate the return process smoothly.

  • Visit the Princess Polly website’s Returns page and enter your order number and shipping ZIP code.
  • Choose the items and the reason for the return.
  • Pack your items, including your receipts for purchases.
  • The return shipping label should be printed and attached to the item.
  • Drop off the items at the carrier site nearest to you.

After submitting the return request, you will receive a Return Authorization Number.

This number is essential for tracking your return, so keep it handy.

Package the item securely, including the Return Authorization Number and any necessary documentation, and ship it back to Princess Polly using a trusted shipping method.

Once your return is received and processed, you will be notified via email, and your refund or store credit will be issued accordingly.

Tips for Easy Returns at Princess Polly

Returning items can sometimes be a hassle, but Princess Polly makes it easy for their customers.

Here are some tips to ensure a smooth return process:

Read The Return Policy

Before making a purchase, familiarize yourself with Princess Polly’s return policy.

This will give you a clear understanding of the time frame for returns, any exclusions, and the required conditions for a refund or exchange.

Keep All Original Packaging

To make the return process smoother, keep the original packaging and tags in good condition.

This will help ensure that the item is eligible for a return or exchange.

Fill Out The Returns Form

When returning an item, make sure to fill out the returns form accurately.

Include all necessary information, such as your order number and reason for return.

This will help Princess Polly process your return quickly and efficiently.

Choose The Right Shipping Method

When sending back your item, choose a reliable shipping method that provides tracking.

This will give you peace of mind and allow you to monitor the progress of your return.

How DoNotPay Simplifies the Return Process?

DoNotPay is an innovative platform that streamlines the return process for Princess Polly and many other retailers.

With DoNotPay, returning your Princess Polly purchase is a breeze.

This platform offers a user-friendly interface that guides you through the necessary steps to initiate your return.

It provides clear instructions on how to package your item, print your return label, and schedule a pickup or drop-off at the nearest location.

One of the standout features of DoNotPay is its automated communication with Princess Polly’s customer service team.

Instead of spending valuable time on hold or waiting for email responses, DoNotPay handles the entire process on your behalf.

It sends automated messages to the retailer, keeping you updated every step of the way.

What Is Princess Polly’s Refund Policy?

Princess Polly's Refund Policy
Princess Polly’s Refund Policy

Princess Polly is designed to make the process as straightforward and hassle-free as possible.

After receiving your purchases, they process all refunds and store credits within 6 business days.

Once processed, they will send you a confirmation email. 

After your return has been received and scanned by the shipping company, exchange orders are completed.

You’ll receive an email from them with information on your processed refund.

Instant exchanges are handled right away. 

International return packages may take up to 4 weeks to arrive at our facilities.

After receiving your package, they will attempt to process your return within 6 business days.

Shop Pay and Afterpay Refunds

Shop Pay and Afterpay are popular payment methods that offer convenience and flexibility to shoppers. 

When it comes to returns, Princess Polly has policies in place to ensure a smooth customer experience.

If you used Shop Pay or Afterpay to make your purchase, rest assured that you can still receive a refund.

If you choose to return an item, Princess Polly will refund the full amount you paid using Shop Pay or Afterpay.

The refund process works the same way as any other return.

Simply follow the return instructions provided by Princess Polly, and once your return is processed, the refund will be applied to your original payment method.

What Are The Policies Regarding Exchanges?

If you need to exchange an item, all you have to do is reach out to Princess Polly’s customer service within 30 days of receiving your order.

They will provide you with a return authorization number and detailed instructions on how to proceed with the exchange.

When returning an item for exchange, make sure it is in its original condition, unworn, and with all the original tags attached.

Princess Polly will cover the shipping costs for the new item you wish to receive, but you will be responsible for returning the unwanted item.


Princess Polly has a customer-friendly return policy that allows you to return unwanted items hassle-free within 30 days of purchase.

It’s important to keep in mind the conditions for returns, such as ensuring the items are in their original condition with tags attached.

By following the steps outlined in their return process, you can easily initiate a return and receive a refund or store credit.

Princess Polly aims to provide a positive shopping experience for their customers, and their return policy reflects that commitment.

If you have any issues or questions regarding returns, their customer support team is always ready to assist you. 


01. Does Princess Polly Have Free Returns?

Princess Polly does not provide free returns.

The cost of returning the items will be the responsibility of the customer.

However, they do offer some tips to help minimize these costs.

It is advised to choose a reliable shipping method and retain the tracking information for reference.

This way, you can ensure that the return is safely delivered back to Princess Polly.

02. Is There Anything I Can’t Return?

There are a few items that cannot be returned.

These include cosmetics, swimwear, earrings, hair accessories, and any items marked as “final sale.”

It’s important to note that for hygiene reasons, cosmetics, swimwear, earrings, and hair accessories cannot be returned or exchanged.

Additionally, any items that have been damaged, worn, or altered cannot be returned.

The items must be in their original condition with all tags attached.

So, if you’ve worn that dress to a party or washed those jeans, unfortunately, you won’t be able to return them.

Princess Polly does not accept returns or exchanges for gift cards, and shipping fees are non-refundable.

03. Are Duties and Taxes Refundable?

Princess Polly understands that duties and taxes are charged by the customs authorities and are separate from the purchase price.

These fees are intended to cover import costs, and unfortunately, they are not refundable.

04. Can I Return Two Orders in The Same Box?

Yes, you can return two orders in the same box when initiating a return with Princess Polly. 

When returning multiple orders in a single box, it is important to ensure that you include all required items from each order.

This includes any original packaging, tags, and any other accompanying items that came with the order.

05. Can I Modify The Return Type I Requested?

Yes, it’s possible. you can make changes to the return type you initially requested.

06. How Much Is Free Shipping for Princess Polly?

Princess Polly offers free express shipping for orders over $50 within Australia and free standard shipping for orders over $80 to New Zealand.

For orders below these thresholds, shipping fees will apply.

It’s important to note that these shipping thresholds are based on the subtotal amount after any discounts or promotions have been applied.

So, if you’re planning to take advantage of free shipping, make sure your order meets the required minimum.

Happy Shopping!

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