In the world of retail, a seamless and customer-friendly return policy is often a defining factor for shoppers.
Whether you’re looking to exchange a product, get a refund, or simply return an item that didn’t quite meet your expectations, understanding the intricacies of a store’s return policy is essential.
Burlington, known for its wide range of products from clothing to home goods, has its own unique set of rules and regulations when it comes to returns.
This comprehensive guide is about how to return products to Burlington, taking a closer look at specific scenarios like holiday returns as well as frequently asked questions, helping you resolve any lingering uncertainties about Burlington’s return policy.
What Is Burlington?
Burlington is a popular department store chain known for its wide range of affordable clothing, accessories, and home goods.
With nearly 1,000 locations across the United States, Burlington offers customers a diverse selection of products at discounted prices.
Quick Facts About Burlington
| Trade Name | Burlington |
| Industry | Retail |
| Founded | 1972; 51 years ago (as Burlington Coat Factory) |
| Founder | Monroe Milstein |
| Headquarters | Burlington, New Jersey, U.S |
| Number of locations | 1,000 (2021) |
| Products | Clothing, baby clothing, jewelry, accessories, shoes, furniture, home décor, toys, pet supply, and gifts |
| Website | https://www.burlington.com/ |
What Is Burlington’s Return Policy?
Burlington has a customer-friendly return policy that allows shoppers to return items within 30 days of purchase.
To qualify for a return, the item must be in its original condition with all tags attached.
The store accepts returns in-store or by mail, and customers can choose between receiving a refund or store credit.
For online purchases, Burlington offers free return shipping, making it convenient for customers to return items they are not satisfied with.
It’s important to note that certain items such as swimwear, intimate apparel, and clearance merchandise may have specific return restrictions, so it’s advisable to check the policy in detail.
What Is Burlington’s Return Policy After 30 Days?
Burlington is renowned for its customer-friendly return policy, which allows shoppers to return items within 30 days of purchase.
However, what if you need to return an item after the 30-day window?
Burlington understands that circumstances may arise where a return is necessary even after the specified time frame, and they have a solution in place.
While Burlington’s official return policy states that items must be returned within 30 days, it’s worth noting that they do make exceptions in certain cases.
If you find yourself in a situation where you need to return an item after the initial 30-day period, it’s best to contact Burlington’s customer service directly and explain your situation.
What Is Burlington’s Return Policy Without Receipt?
Burlington understands that there may be situations where you need to return an item without a receipt.
While their official return policy requires a receipt, they do make exceptions in certain cases.
If you find yourself in this situation, it’s best to contact Burlington’s customer service directly and explain your circumstances.
It’s important to note that Burlington may handle returns without a receipt on a case-by-case basis.
They will assess the condition of the item and may offer store credit or an exchange instead of a refund.
By contacting their customer service, you can discuss your specific situation and explore potential options for your return.
What Is Burlington Holiday Return Policy?
During the holiday season, Burlington recognizes that returning items may require some additional flexibility.
While their regular return policy may require a receipt, they may make exceptions for holiday returns.
During the holiday season, purchases made between October 14 and December 6 enjoy extended return privileges, allowing returns or exchanges until January 5 of the following year.
However, for items purchased after December 7, the standard 30-day return policy applies.
Be sure to stay informed about the annual Burlington Christmas return policy updates when engaging in your holiday shopping.
How To Return Purchases to Burlington: 2 Ways
Returning Items In-Store
When returning items in-store, follow these steps.
- To return the item, visit one of the Burlington stores that is closest to you.
- Within 30 days of the purchase date, return the item.
- When returning a product, please include the order receipt, shipping slip, and all necessary receipts.
- You will receive an immediate refund in cash or using the original payment method following the inspection.
Returning Items by Mail
To initiate a mail return, follow these steps:
- Complete the Return Section of your packing slip.
- Encircle the item number that you are returning.
- Within 14 business days of receiving your return, Burlington will refund your credit card for the full purchase price less shipping and handling; however, it might take up to two billing cycles for your credit to show up on your credit card statement.
- After your return is received and credited to your account, you will receive an email.
What Is Burlington Refund Policy?
Depending on the type of refund you receive, the refund will be processed within 5 to 14 days.
The cost of shipping and handling is not refundable.
- Refunds will be issued in the original form of payment.
- Returns from a check purchase will be credited to the original account.
- Debit cards using PIN will receive cash.
- Merchandise returned from completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit.
What Is Burlington Exchange Policy?
Burlington offers a convenient and customer-friendly exchange policy for online shoppers.
To initiate an exchange, customers can contact Burlington’s customer service team via phone or email.
The process involves contacting the company’s dedicated team, securely packaging the item, including any original packaging or tags, and ensuring documentation is included.
A trusted shipping method with tracking and insurance options is chosen to monitor the exchange’s progress.
Once the package is securely packaged, Burlington’s customer service provides a return address.
This streamlined process ensures a smooth and hassle-free exchange experience for customers.
What Are Exceptions of Burlington Return Policy?
While Burlington strives to provide a customer-friendly and convenient exchange policy, there are a few exceptions to their return policy.
It is important to be aware of these exceptions before initiating an exchange:
Non-Returnable Items
Some items, such as underwear, swimwear, and personal care products, are non-returnable for hygienic reasons.
These items are marked as non-returnable on the product page and cannot be exchanged.
Final Sale Items
Certain clearance or final sale items are marked as non-returnable and cannot be exchanged.
These items are typically offered at significantly discounted prices.
Opened or Used Items
Items that have been opened or used cannot be returned or exchanged, unless they are defective or damaged upon receipt.
Time Restrictions
Burlington has a time limit for exchanges.
Generally, items must be returned within 30 days of the original purchase date.
After this period, exchanges may not be accepted.
Tips to Make Your Burlington Returns Effortless
Here are some tips to make your Burlington returns effortless:
Read and Understand the Return Policy
Before making a purchase, take the time to carefully read and understand Burlington’s return policy.
Familiarize yourself with the time restrictions, exceptions, and procedures for returning items.
Keep Your Receipt
It is important to keep your original receipt or proof of purchase when returning items to Burlington.
This will make the process smoother and faster, as it serves as proof of your transaction.
Inspect Items Upon Receipt
When you receive your items, take the time to inspect them carefully.
If you notice any defects or damages, contact Burlington’s customer service immediately for assistance.
Contact Customer Service
If you have any questions or concerns about the return process, don’t hesitate to reach out to Burlington’s customer service team.
They can provide you with guidance and support to ensure a smooth return experience.
Package Items Properly
When returning items, make sure to package them securely to prevent damage during transit.
Include all original packaging, tags, and accessories that came with the item.
By following these tips, you can make your Burlington returns effortless and ensure a seamless experience.
Final Thought – Burlington Return Policy
Burlington is a popular department store chain known for its affordable clothing, accessories, and home goods.
Its return policy allows shoppers to return items within 30 days of purchase, with items in their original condition and all tags attached.
Burlington accepts returns in-store or by mail, and customers can choose between a refund or store credit.
For online purchases, Burlington offers free return shipping.
However, certain items, such as swimwear, intimate apparel, and clearance merchandise, may have specific return restrictions.
FAQs
01. Can I Return My Items Without Proof of Purchase?
When it comes to returning items to Burlington, having proof of purchase, such as a receipt, is highly recommended.
However, there may be instances where you need to return an item without proof of purchase.
In such cases, Burlington’s return policy may vary depending on the specific circumstances.
If you find yourself in a situation where you don’t have a receipt, it’s best to contact Burlington’s customer service for guidance.
They will be able to provide you with the necessary information on how to proceed with your return.
02. Can I Return A Burlington Gift Card?
Burlington’s return policy states that gift cards cannot be returned or refunded.
Once a gift card is purchased, it is considered a final sale and cannot be exchanged for cash or any other form of reimbursement.
03. What If I Paid With Both A Credit Card And A Burlington Gift Card?
If you made a purchase at Burlington and used both a credit card and a Burlington gift card as payment, their return policy may differ slightly.
In such cases, if you decide to return the items, the refund will first be applied back to the credit card used for the transaction.
The remaining balance will then be credited back to the Burlington gift card.
It is important to note that Burlington’s return policy for gift cards still applies, meaning the gift card portion of the purchase cannot be returned or refunded.
Therefore, it is crucial to carefully consider your decision before using a gift card for payment.
04. Can You Return Items To Any Burlington Store?
Yes, you can return them to any Burlington store.
Whether you made the initial purchase online or in-store, you have the flexibility to return the items at any Burlington store nearest to you.
This makes the return process hassle-free and convenient, as you do not have to worry about finding the specific store where the purchase was made.
05. What Is Burlington’s Return Policy Without Tag?
When it comes to returning items purchased from Burlington without the tag, it is important to understand their return policy guidelines.
Burlington’s return policy states that items being returned must have the original price tags attached.
This requirement ensures that the items are in the same condition as when they were purchased.
If you have removed the tags from the item you wish to return, it may still be possible to return it.
However, there are a few things to keep in mind.
First, you will need to present your original receipt or packing slip as proof of purchase.
This helps Burlington verify that the item was indeed purchased from their store.
Additionally, the item should be in its original condition, meaning it should not have been worn, altered, or damaged in any way.
06. What Is Burlington’s Perfume Return Policy?
Burlington allows returns on perfumes, but certain conditions need to be met.
First and foremost, to return a perfume, you must have the original receipt or packing slip as proof of purchase.
This is essential for Burlington to verify that the item was indeed purchased from their store.
In addition to providing proof of purchase, the perfume must be in its original condition and packaging.
This means that it should not have been opened, used, or damaged in any way.
Happy Shopping!
