Finding the ideal outfit is not the only consideration while purchasing clothing online.
It’s also important to know what happens if you want to return something.
Popular online apparel retailer SSENSE has its own policies about returns.
In this blog post, we’re going to break down those rules so that you can shop at SSENSE with confidence.
Understanding the return policy of SSENSE is crucial for a stress-free shopping experience, regardless of whether you have previously purchased from them or this is your first time.
Let’s dive into the details of SSENSE’s return policy together.
What Is SSENSE’s Return Policy?
Customers can seek a return at SSENSE within 30 days of receiving their product due to their fair return policy.
Both full-priced and discounted items fall under this.
It is crucial to keep in mind that some items, like swimwear or undergarments, may be labeled as final sale and are not eligible for returns.
The item must also be in its original state, with all tags and packing still attached, to be eligible for a return.
Any signs of wearing, damage, or alterations may result in the return being rejected in mind that some items, like swimwear or undergarments, may be labeled as final sale and are not eligible for returns.
Find out more about return policy details: Athleta Return Policy: Everything You Need to Know to Shop with Assurance.
Explanation of SSENSE’s Return Policy And Timeframe.
Popular online fashion retailer SSENSE is aware that sometimes a product may not live up to your expectations or fit precisely.
That’s why they have a customer-friendly return policy in place.
Within 30 days of receiving your item, you can start a return if you’re not entirely satisfied with your purchase.
It’s crucial to remember that the item needs to be in brand-new condition with all tags and packing still attached.
You must also submit proof of purchase to SSENSE, such as the packing slip or email order confirmation.
SSENSE will credit your original payment method with the refund once your return is accepted.
The refund will exclude any shipping fees paid during the initial purchase.
It’s worth mentioning that the processing time for refunds may vary depending on your financial institution.
Are Returns Free in SSENSE?
Yes, consumers in the US, Canada, and EU are eligible for free returns from SSENSE.
Customers outside of these areas are responsible for paying the return shipping charges.
It is significant to note that Ssense advises using the return mailing label they supply to guarantee accurate tracking and delivery of the returned item.
Alternative shipping options could cause issues or hold up the processing of your return.
What Are The Conditions for Eligible Returns And Exchanges?
To be eligible for a return or exchange, the item must meet certain conditions set by SSENSE:
- The item must be in its original condition: This means it should be unworn, unwashed, and free from any signs of damage or alteration.
- All tags and packaging must be intact: SSENSE requires that you return the item with all original tags and packaging included.
- Proof of purchase is required: You will need to provide proof of purchase, such as the order confirmation email or packing slip, to initiate a return or exchange.
- Certain items are non-returnable: Due to hygiene reasons, items such as underwear, swimwear, and beauty products cannot be returned or exchanged.
What Are The Return Policies on Final Products?
Footwear
When trying on footwear for the first time, they ask that clean socks be worn.
Please make sure to test the footwear on a carpeted surface, so as not to damage the soles.
The dust bag and/or shoe box must be returned alongside the footwear, in its original condition.
Please be sure to place the shoe box inside a shipping box to prevent damage during transit.
Intimate Apparel And Swimwear
Must be returned unworn, and with the original hygienic protection sticker still intact.
This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.
Face Masks
In the interest of hygiene, face masks and face coverings are considered final sale.
Apparel
All original tags must still be attached to the garment(s).
Be mindful of deodorant, makeup, or perfume that may rub off, and beware of jewelry that may catch or tear the fabric.
Self-Care Products (Fragrances, Face, Body, Hair, Make-Up)
Must be returned in their original packaging, unused, unaltered, and sealed.
Sexual Wellness Toys
Due to health & safety reasons, all sexual wellness toys are final sale and cannot be returned.
Technology Category
Must be returned with their original manuals, accessories, and manufacturer packaging.
Phones and wearable electronic devices (such as digital watches) must have their protective screens intact.
Should the product arrive wrapper-sealed, it should be returned in its original sealed condition.
If the battery of a product is physically damaged, altered, or removed from its original configuration, please refrain from shipping it back.
Instead, contact our Customer Care team for further instructions.
Damaged/Defective Items
If you believe an item to be defective or damaged, please contact Customer Care team so that they can help resolve the issue.
What Is The Return Process at SSENSE?
Step-by-Step Guide on How to Initiate a Return
Returning an item can be a hassle, but not with SSENSE.
For their clients, they have simplified and made the process convenient.
Here is a detailed explanation of how to start a return.
Log in to your SSENSE account: Start by logging in to your account on the SSENSE website.
- Go to the “My Orders” section: Once logged in, navigate to the “My Orders” section, where you can find a list of your recent purchases.
- Select the item you want to return: Choose the item you wish to return from the list of orders.
- Click on “Return Items”: After selecting the item, click on the “Return Items” button next to it.
- Fill out the return form: Provide the necessary information, such as the reason for returning and whether you would like a refund or exchange.
- Print the return label: SSENSE will provide you with a pre-paid return label that you can print out.
- Pack the item securely: Place the item in its original packaging or a suitable box and include any accessories or tags that came with it.
- Attach the return label: Affix the pre-paid return label to the package, making sure it is clearly visible.
- Drop off the package: Take your package to a local post office or shipping carrier and send it back to SSENSE.
- Track your return: You can track the progress of your return through your SSENSE account.
Conclusion
SSENSE offers a return policy to ensure customer satisfaction with their purchases.
It allows returns within 30 days of delivery and offers various options for returning items.
To return items, follow the guidelines, ensuring the items are in their original condition and intact.
SSENSE provides a prepaid return shipping label, and refunds are issued to the original form of payment.
However, certain items, such as swimwear and underwear, are final sale and cannot be returned.
The return policy is straightforward and fair, ensuring a hassle-free return experience for customers.
FAQs
01.What if I Get a Defective Item?
SSENSE offers a hassle-free return policy for customers who receive a defective item.
To initiate the process, contact SSENSE’s customer support team, who will guide you through the return process and provide instructions.
They understand mistakes can happen and offer various options, such as replacement or full refunds, to ensure customer satisfaction.
02.How Do I Return My SSENSE Item Without The Receipt?
SSENSE offers a return policy for items without a receipt, allowing returns within 14 days of receiving the order.
To return without the receipt, contact SSENSE customer support via website, phone, or email, explaining the situation and providing relevant information about the purchase.
They will guide you through the process and provide the necessary instructions.
03.Does SSENSE Offer Exchanges to Its Customers?
Yes, SSENSE understands that customers may need to exchange their purchases for various reasons.
They offer an exchange policy to ensure customer satisfaction.
If you need to exchange an item you have purchased from SSENSE, you can do so within 14 days from the date of delivery.
Make sure the item is in its original condition and packaging, with all the tags still attached.
Best Wishes!
