Mattress Firm prioritizes your comfort and satisfaction above all else.
They understand that purchasing a mattress is an important investment; sometimes, you may need to consider a return.
That’s why they have created a flexible and customer-friendly return policy to ensure you have peace of mind when purchasing.
Mattress Firm’s return policy is designed to be fair and straightforward.
Mattress Firm offers a 120-night sleep trial on all mattresses, including clearance and outlet models.
The company will assist you immediately if you need to return your mattress due to personal preference, discomfort, or any other reason.
We want you to have all the information you need to make an informed decision and feel confident in your purchase.
Don’t worry; we’ve got you covered!
What Is Mattress Firm?
They have a lot of stores all over the country. They sell different types of mattresses, like memory foam, innerspring, hybrid, and adjustable ones.
You can also get pillows, bedding, bed frames, and other stuff to help you sleep better.
One great thing about Mattress Firm is their return policy.
When you buy a mattress from them, you can try it out for 120 nights.
If you don’t like it, you can return it and get your money back or exchange it for a different one.
You must follow the rules like the mattress must be in good condition and have the receipt.
But it’s a good deal because it gives you peace of mind when choosing a mattress.
Shopping In Mattress Firm
Shopping at Mattress Firm is a breeze.
You choose Mattress Firm because you want a comfy, high-quality mattress that suits your sleep style.
When you visit their store, the friendly staff is there to assist you. You get to try out different mattresses, which is fun!
Don’t hesitate to ask questions and check the prices to fit your budget.
If you need delivery, they can help with that, too. Once you’ve made your choice and paid, your new mattress will be on its way, and you’ll be on your way to enjoying a restful night’s sleep.
So, visit Mattress Firm and let their helpful team guide you to the perfect mattress.
Return And Refund Policy In Mattress Firm
At Mattress Firm, customer satisfaction is a top priority. If you are unsatisfied with your purchase, they offer a straightforward return and refund policy to ensure your peace of mind.
To initiate a return, contact Mattress Firm’s customer service within their specified return period, which may vary depending on the product purchased.
You must call Mattress Firm’s customer service within 120 days of receiving your mattress if you want to return or exchange it. You must pay a $99.99 fee to have the item returned to you.
Mattress Firm will also take 20% of the purchase price, up to a maximum of $500, as a refund fee.
Mattress Firm asks that you sleep on your bed for at least 30 nights so that you can get used to it.
If you are still not happy with your mattress after 30 nights, Mattress Firm will do its best to find you a better one within 120 nights of the date you first got your mattress.
As long as you follow the rules above, their 120 Night Sleep Trial is good for one exchange and/or one return per buy. You must do this within 120 days of when your original mattress was delivered.
You can exchange your mattress once, for a fee of $99.99*, and get the purchase price of your original mattress minus a restocking fee equal to 10% of your original mattress purchase price (but not more than $250) as credit toward the price of a different mattress.
Once the return is approved, you will be eligible for a full refund or an exchange based on your preference.
In some cases, a restocking fee may be applicable.
The refund will be processed using the original form of payment, and it may take a few business days for the amount to reflect in your account.
Remember to retain the original receipt or proof of purchase when seeking a return or refund.
Mattress Firm is committed to providing excellent customer service and ensuring a hassle-free experience when it comes to returns and refunds.
Online
Regarding the Mattress Firm return policy for online orders, there are a few things you need to know.
Before exchanging or returning a product during Mattress Firm’s 120-Night Sleep Trial, you must use it for at least 30 nights.
Also, there is a $99.99* delivery fee when you send something back, a 10% restocking fee if you want to swap it, and a fee of up to 20% if you want a refund.
This gives you ample time to try out your new mattress and decide if it fits you.
If unsatisfied within this time frame, you can initiate a return by contacting the customer service team.
They will guide you through the process and provide a prepaid return label.
You will receive a full refund once the mattress is returned and inspected.
It’s important to note that returned mattresses must be in good condition and free from damage or stains.
So, if you’re not completely happy with your online mattress purchase from Mattress Firm, rest assured that their return policy is designed to ensure your satisfaction.
What Are The Items I Can Return At Mattress Firm
At Mattress Firm, you can return various items if they don’t meet your expectations.
These include mattresses, adjustable bases, pillows, and mattress protectors. However, it’s important to note that some items may have specific return guidelines.
For mattresses, you have a trial period of 120 nights to ensure your comfort and satisfaction.
If, within this time, you find the mattress isn’t suitable for you, you can initiate a return or exchange. Keep in mind that there may be a small processing fee involved.
Similarly, adjustable bases, pillows, and mattress protectors also have a trial period of 120 nights.
If you aren’t completely satisfied with these items, you can return or exchange them.
Contact Mattress Firm’s customer service team through their website or phone to initiate a return.
They will guide you through the process and address further questions or concerns.
Remember, when returning any item, keeping the original packaging intact and maintaining the item clean and undamaged is essential. This will help facilitate a smooth return process.
What Are The Items I Can’t Return At Mattress Firm?
Under the 120 Night Sleep Trial, Mattress Firm can’t replace or refund stained, dirty, or broken mattresses.
So, if you want to keep your new mattress clean, we strongly suggest using a waterproof mattress cover.
Also, we suggest that you keep all of the original tags on your mattress. If you take the law tag off the mattress or base, the 120 Night Sleep Trial will no longer be valid.
Please note that our 120 Night Sleep Trial does not apply to guarantee exchanges, clearance items, floor models, pillows, mattress protectors, adjustable bases, furniture, or other accessories.
Special order sizes for beds and foundations (like California King, Split California King, three-quarter, etc.) are final and cannot be exchanged or returned.
The California king size is not a special order in California so comfort guarantee policies can cover it.
For more information, talk to a store worker or one of our live chat customer service reps on our website.
On the following items, all sales are final, and you can’t trade or return them:
- Warranty exchanges
- Clearance merchandise
- Floor models
- Pillows
- Mattress protectors
- Adjustable bases,
- All special order sizes (California King, Split California King etc.)
Can I Return a Mattress Firm Mattress After 120 Nights?
However, it’s important to note that their return policy varies depending on the specific mattress model you purchased.
Some mattresses may come with a 120-night trial period, meaning if you’re not completely satisfied, you can return it within that timeframe.
However, certain models may have different return policies, such as a 180-night trial period or a no-return policy.
It’s crucial to check the return policy provided by Mattress Firm for the specific mattress you have purchased.
Remember to keep proof of purchase and any accompanying documentation when initiating a return. This will help ensure a smoother process.
Mattress Firm Return Policy Without Receipt
If you find yourself needing to return a mattress to Mattress Firm without a receipt, don’t worry.
The company understands that sometimes receipts can be misplaced or lost.
According to the Mattress Firm return policy, if you don’t have a receipt, you can still return the mattress, but you will receive store credit instead of a refund.
The store credit will be issued for the current selling price of the mattress minus any applicable fees or charges.
To initiate the return, you must provide some form of identification, such as a valid driver’s license or passport. This is done to ensure that the return is legitimate and not fraudulent.
Remember that each Mattress Firm store may have slight variations in their return policy, so it’s best to contact your local store or visit their website for specific instructions and requirements.
With its flexible return policy, Mattress Firm aims to ensure customer satisfaction, even when a receipt is unavailable.
Read about more return policies with us.
How Long Does It Take To Receive Mattress Firm Return?
When returning a mattress to Mattress Firm, you’re probably wondering how long it will take to receive your refund. The good news is that Mattress Firm aims to process refunds quickly.
If you paid with a credit or debit card, your refund will be processed in 7–10 working days. If you paid in cash or by check, your return will be mailed in two to four weeks.
To ensure a smooth return process and timely refund, follow the instructions provided by Mattress Firm customer service when initiating the return.
It’s also a good idea to keep track of your return shipment and communicate with the customer service team if you have any concerns or questions.
What Is The Best Reason To Return A Mattress?
When returning a mattress, you want a valid reason to ensure a smooth and hassle-free process.
While each retailer may have their own specific return policy, a few common reasons are generally accepted.
One of the best reasons to return a mattress is if it doesn’t meet your comfort needs.
After all, a good night’s sleep is crucial for your overall well-being, and if the mattress fails to provide the necessary support or comfort, it only makes sense to return it.
Another valid reason to return a mattress is if there are manufacturing defects or damages upon delivery.
It’s important to inspect the mattress upon arrival. You should contact the retailer for a return if you notice any problems, such as tears, sagging, or uneven padding.
Lastly, if the mattress doesn’t match the advertised specifications or features, it is a valid reason for a return.
If you were promised certain qualities or materials, and the mattress falls short, you can return it and seek a refund or replacement.
Remember to familiarize yourself with the specific return policy of the retailer you purchased the mattress from to ensure you meet all the requirements for a successful return.
What Mattress Firms Do With Returned Mattresses
When a customer returns a mattress, it follows a strict process to ensure hygiene and quality standards are met.
First, the mattress is thoroughly inspected for any damage or signs of wear. If the mattress is in good condition, it can be cleaned, sanitized, and resold as a gently used mattress.
In some cases, if the mattress doesn’t meet the necessary standards for resale, it is donated to charity organizations or mattress recycling programs.
These organizations often refurbish mattresses or recycle their components to minimize waste and help those in need.
Rest assured that mattress firms are committed to being environmentally conscious and socially responsible when dealing with returned mattresses.
So, if you ever need to return a mattress, know that it will be handled ethically and in a way that benefits others.
How Can I Get A Mattress Firm Refund With Mattress Firm Verification
Mattress Firm does have a method to check if a return is valid.
The goal of this method is to stop people from taking advantage of the company’s return policy.
When you return a mattress to Mattress Firm, they will check it to ensure it meets the return requirements.
Mattress Firm will not take back a mattress that is broken, dirty or has been changed in any way.
Mattress Firm also keeps track of refunds with a system.
If you bring back too many beds, Mattress Firm may not let you return any more.
The return verification method protects Mattress Firm from fraud and ensures all customers are treated fairly.
Some of the ways Mattress Firm checks on returns are:
Check the mattress for any spots or damage. Mattress Firm won’t take beds back if they are broken or stained.
Look for signs of wear and tear on the mattress. Mattresses that have been used for more than 21 nights can’t be returned to Mattress Firm.
Keeping track of customer returns. Customers who return too many mattresses may be unable to return any more mattresses to Mattress Firm.
If you want to return a mattress to Mattress Firm, you should know about the company’s return policy and the method for verifying returns.
Mattress Firm Customer Service – Customer Review
If someone is considering buying a mattress from Mattress Firm, they might want to know about its customer service. Let’s hear about someone’s experience with it.
They recently bought a mattress from Mattress Firm and thought the customer service was great.
When they walked into the store, the person helping them was friendly, knew a lot about mattresses, and wanted to help them find the perfect one.
The staff showed them the different mattresses, answered all their questions, and ensured they felt comfortable with their choice.
They went the extra mile to ensure the person was happy with their decision.
Even after they bought the mattress, the customer service didn’t disappoint.
When they had a small problem and reached out to Mattress Firm, they got a quick and satisfactory response.
The person’s experience with Mattress Firm’s customer service was excellent.
The friendly and helpful staff made buying a mattress easy.
They highly recommend Mattress Firm for its great customer service and dedication to making customers happy.
Final Thoughts
In summary, Mattress Firm’s return policy gives customers peace of mind and ensures they’re happy with their purchase.
They offer a long 120-night sleep trial, so you can try out the mattress and get a refund if it doesn’t work.
Remember, you must keep the mattress for at least 30 nights before returning it.
To start a return, contact customer service and set up a mattress pickup.
Following these steps will make the return process smooth and easy.
Mattress Firm wants to ensure you’re satisfied, so if the mattress doesn’t work out, don’t hesitate to use the return policy and find the right mattress.
FAQ
Can I Return Online Purchases To A Store?
Mattress Firm does allow customers to return online purchases to their stores.
When you return your mattress or other item, you can bring it to any Mattress Firm store location.
It’s important to note that you should bring the original sales receipt or order confirmation email when returning. This will help the staff process your return more efficiently.
Is My Entire Purchase Price Refunded?
If you return your mattress within the allowed trial period, typically 120 nights, Mattress Firm will usually offer a full refund. This means the entire amount you paid for the mattress will be returned to you.
However, it’s important to note that there might be some exceptions. If your mattress is damaged or stained, Mattress Firm may charge a fee or reduce the refund amount.
Can You Return A Mattress If You Don’t Like It?
At Mattress Firm, customer satisfaction is a top priority. They offer a generous return policy that allows you to return a mattress if you don’t like it.
According to the Mattress Firm return policy, you have a 120-night trial period to test your new mattress. If, within this timeframe, you are not completely satisfied with your purchase, you can initiate a return.
Happy Shopping!
